4220 - Complaints Concerning Staff or Programs
Constructive criticism can be helpful to the district. At the same time, the Board has confidence in its staff and programs and has authorized the Superintendent to protect them from unwarranted criticism or disruptive interference. Complaints received by the Board or a board member shall be referred to the Superintendent for review and inquiry or investigation when appropriate.
The District will respond to the needs and concerns of the community. Open communication between the District and community and clear procedures for processing community concerns are essential to ensure that:
- parent/community members concerns are handled expeditiously;
- the community is informed of the procedures for appealing a District decision;
- employees have the opportunity to respond to or remedy complaints;
- employees are fairly heard as part of any inquiry or investigation and prior to any responsive administrative remedy/action is determined to be undertaken;
- the District and Board of Directors are informed of concerns parents or community members feel are serious and of action taken by the District, if any; and
- the channel for resolving parent complaints is consistently applied.